Shipping policy
DELIVERY POLICY
Processing Time:
Except for some of the in-stock items, all products are pre-order items.
The estimated processing time is 7 to 21 business days before shipping.
*Prompt notification will be provided for any order delays or special circumstances.
*All orders are shipped from Hong Kong.
HONG KONG DELIVERY
For Hong Kong orders, we use SF Express (To-Door, SF Station, or SF Locker).
SF Express Station Address
SF Self-Service Counter Address
SHIPPING RATES & FREE SHIPPING
Hong Kong
- Orders below HK$800: HK$30
- Orders over HK$800: FREE SF Express
China, Macau & Taiwan
- Orders below HK$1,000: HK$50
- Orders over HK$1,000: FREE SF Express
International Shipping (Standard)
We offer competitive shipping rates and free shipping thresholds for our global customers.
| Region | Standard Rate | Free Shipping On Orders Over |
|---|---|---|
| United States | US$15.00 | US$160+ |
| United Kingdom | £12.00 | £120+ |
| Europe (EU) | €15.00 | €135+ |
| Australia / NZ | AU$22.00 | AU$230+ |
| Canada | CA$20.00 | CA$220+ |
|
Asia (Tier 1) Japan, Korea, Singapore, Malaysia, Thailand |
HK$85.00 (~US$11) |
HK$1,200+ |
| Rest of World | HK$140.00 | HK$1,200+ |
*Express Shipping is available at checkout for an additional fee.
*Delivery duration depends on the destination and customs clearance timeline.
TAXES AND DUTIES (IMPORTANT)
All orders are shipped on a Delivered Duty Unpaid (DDU) basis. This means product prices do not include local taxes or import duties.
- For EU & UK Customers: VAT and customs duties are likely to be charged by your local customs office upon arrival.
- For US Customers: Orders under US$800 are generally duty-free.
- For Australian Customers: Orders under AU$1,000 are generally GST-free.
Please check with your local customs office for specific charges. Refusal to pay taxes may result in the package being destroyed or returned at the customer's expense.