Shipping policy
1. Order Processing & Dispatch
Hong Kong Warehouse Dispatch: All orders are carefully packed and shipped directly from our Hong Kong warehouse.
Pre-Order Items: Unless explicitly marked as "In-Stock", all items are made-to-order or pre-order items. The estimated processing time is 7 to 21 business days before your order is dispatched.
*Prompt notification will be sent via email in the event of any unexpected supplier or logistics delays.
2. Shipping Rates & Free Shipping Thresholds
Hong Kong & Macau
- All Orders: FREE SF Express (To-Door, SF Station, or SF Locker)
China & Taiwan
- Orders below HK$1,000: HK$50
- Orders over HK$1,000: FREE SF Express
International Shipping
We offer global shipping with tracked courier services. Shipping rates and free shipping thresholds are applied at checkout based on your delivery destination:
| Region / Country | Standard Rate | Free Shipping On Orders Over |
|---|---|---|
| United States | US$15.00 | US$160+ |
| United Kingdom | £12.00 | £120+ |
| Europe (EU) | €15.00 | €135+ |
| Australia / New Zealand | AU$22.00 | AU$230+ |
| Canada | CA$20.00 | CA$220+ |
|
Asia (Tier 1) Japan, South Korea, Singapore, Malaysia, Thailand |
HK$85.00 (~US$11) | HK$1,200+ |
| Rest of World | HK$140.00 | HK$1,200+ |
*Express Shipping options are available at checkout for selected destinations for an additional fee.
3. HK & Macau Self-Pickup Instructions (SF Express)
For Hong Kong and Macau customers opting for SF Station or SF Smart Locker pickup, please enter the official SF Network Code and Address in the Shipping Address field during checkout.
4. Estimated Transit Times & Order Tracking
Once your order is processed and dispatched, you will receive a dispatch confirmation email containing your Tracking Number.
- Hong Kong & Macau: 1–3 business days after dispatch.
- China & Taiwan: 2–7 business days after dispatch.
- International (Standard / Express): 3–14 business days after dispatch.
Customs Clearance & Logistics Delay Disclaimer:
Please note that estimated transit times are targets provided by courier services and do NOT include local customs clearance processing time. Customs inspections, security holds, or regulatory clearance procedures vary by destination and are entirely beyond our control. unproven.studio shall not be held liable or financially responsible for any delivery delays caused by destination customs checks, local postal backlogs, severe weather, or unforeseen carrier disruptions. Transit delays caused by customs processing do not constitute grounds for order cancellations or refunds.
Customer Tracking Responsibility: Customers are required to actively monitor their shipment status using the provided tracking link once the dispatch email is received. unproven.studio is not responsible for missed deliveries, failed delivery attempts, or delay notices caused by unmonitored tracking.
*Please note that we cannot ship to P.O. Boxes or APO/FPO military addresses. Please ensure a valid residential or commercial shipping address is provided.
5. Customs Duties, Taxes & Import Charges (Universal Terms)
All international orders (including EU, UK, US, Canada, Australia, and worldwide destinations) are shipped on a Delivered Duty Unpaid (DDU) basis. Product prices and shipping fees paid on unproven.studio do not include any local sales taxes, VAT, import duties, customs clearance fees, or courier brokerage surcharges.
Key Terms & Customer Obligations:
- Sole Customer Responsibility: Any customs duties, import VAT, tariffs, or administrative fees levied by the destination country's government, customs office, or local postal/courier authorities are the sole responsibility of the recipient. unproven.studio assumes zero financial liability for local import taxes.
- EU & Worldwide Customs Clearance: Orders entering European Union (EU) countries, the UK, or other international jurisdictions may be subject to mandatory local VAT and customs processing fees prior to final delivery. Customers must settle these fees directly with local authorities or couriers upon request.
- Mandatory Tracking & Customs Cooperation: Once the dispatch confirmation email is issued, the customer is responsible for regularly checking the tracking link. If local customs authorities or couriers require identity verification (e.g., EZ WAY in Taiwan), tax clearance, or documentation, the customer must comply promptly. Any delays resulting from non-cooperation are solely the customer's responsibility.
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Unpaid Duties & Returned Shipments: If a package is returned to our Hong Kong warehouse due to the customer’s failure to pay import taxes in a timely manner, refusal to clear customs, or failure to collect the package, unproven.studio will NOT cover any shipping or return logistics costs.
- The original outbound shipping fee and all return freight/handling charges incurred will be strictly deducted from any eligible refund or store credit.
- If the package is abandoned or destroyed by local customs due to unpaid duties or non-response from the recipient, no refund or store credit will be issued under any circumstances.
6. Merchant Rights & Final Decision
unproven.studio reserves the right to modify, amend, or update this Delivery Policy, shipping rates, and free shipping thresholds at any time without prior notice. Delivery timelines and courier tracking statuses recorded by logistics providers shall serve as the sole official proof of dispatch and delivery. In the event of any disputes regarding shipping fees, delivery status, customs clearance delays, or policy interpretation, unproven.studio reserves the right of final decision and interpretation.
For any questions regarding our delivery policy, please contact us at info@unproven.studio.